How to buy

Credit card online
You can purchase directly online by selecting individual products from the online catalogue and placing them in the shopping basket at the bottom of each product page. Mainpeak uses a secure server so your personal details are not at risk.

Mail, Fax, or email

Download the online Mainpeak order form, or call any Mainpeak store & we’ll mail a form to you. Return it to us with your payment authorisation, or cheque/money order. Personal cheques must clear our bank before we can ship your order. When ordering please list alternate colours to help us avoid back orders, and your contact phone numbers so we can get in touch if necessary. For the quickest response time, order by email

If you have a deadline for receipt of the goods, please let us know on your order. If you have any questions about a product, or your order, call us to speak to a knowledgeable sales assistant.

Price Guarantee
Our policy is to give the best service AND the best price. If you find a price better than ours, please call. We will nearly always better or match any advertised price.


Sizes

Please include your regular sizes when ordering footwear and clothing. If you are stating a shoe size, please also include whether it is UK (Aust), US, or European as these differ. For further clarification please see our International sizing chart within our Footwear catalogue section or call one of our stores to discuss this with our staff.


Returns

Returns
In the interests of safety, we will not accept returns of any rope, webbing, or climbing hardware, notwithstanding statutory obligations:

All mail order returns must be received by us within 30 calendar days of the date of shipping on your invoice. This still allows ample time to evaluate equipment or clothing in your own home. Please note: Purchases made in one of our stores must be returned within 7 calendar days.
Before returning any item you must call us for a Return Authorisation Number. Fill out the Return Authorisation Form, attach it to a copy of your invoice, and send the insured package back to the original store of sale.
All returned merchandise must be in new condition and in its original packaging including all swing tags.

Please note that freight charges are consumed at the time of invoice, and cannot be refunded.

Used merchandise returned for inspection or repair must be laundered for health and safety reasons.  Return of any special order merchandise is at our discretion, and subject to restocking charges.

Sale items
From time to time, special merchandise offers may become available. To qualify for merchandise and prices offered, your order must be made in reliance of the specific offer. i.e. you must mention the offer to qualify for it. Sale items are subject to a 14 day return (from shipping date) policy - without exception. Please also be aware that sale items are subject to availability and may not be in stock at the time of web purchase.


Freight and Delivery

Please note that freight charges are not included in your total. Charges will be added as per the schedule below. We will advise you of the total of your purchases including freight, prior to dispatch.

Most small orders will be dispatched air mail or air bag, while larger items will be shipped road freight. Most orders should be received within 3-4 days of dispatch if you live in or near and Australian major city. If you have an urgent requirement, let us know:

Orders less than 3kg, $5.00
Orders over 3kg to 7kg, $8.50
Orders over 7kg, $12.00
Rush Orders (per 3kg air bag), $13.00
Orders over $1,000 value (excluding paddlecraft), we pay all the freight.

Please Note:
Some bulky items may incur extra charges. Paddlecraft will incur higher charges - we will advise prior to dispatch.

Delays, stock outs, and back orders

Sometimes it is not possible to ship your order straight away. If we cannot ship part or all of your order within 14 days of receipt of order, we will notify you with an estimated ship date. You may choose to wait for the product to become available, substitute it for another product, or cancel any backorders for a full refund of the backordered value.