Your Privacy is Our Priority
Mainpeak is committed to ensuring the privacy of your personal information. The following statement explains how we manage your personal information in accordance with Australian privacy laws.
Types of information we collect
Mainpeak Pty Ltd collects information from customers such as title, full names, postal and street address, telephone, mobile and email contact details. Additional information is requested regarding outdoor interests and activities and credit card details (when paying via credit card in our online store).
Collection of Information
Where practicable Mainpeak Pty Ltd will collect information directly from you, such as from membership forms or when you deal with us by telephone, fax, email or visiting and purchasing from our website. There may be occasion when we obtain personal information about you from a third party; for example, if you belong to a Surf Club or Canoe Club that we have affiliations with. In this case, if we don’t have your prior consent, we will take reasonable steps to inform you that we have collected your personal information.
Disclosure of Information
This information is collected, held and used by Mainpeak Pty Ltd for the purposes of servicing your online purchasing requirements, your Mainpeak Club membership (if applicable) and to provide information to you related to Mainpeak Pty Ltd’s sales, events and activities. Mainpeak Pty Ltd will not disclose your personal information to any third party. The company does not sell, rent or exchange personal information with any other organisation.
Access & Correction of Information
Your personally identifiable information is stored in Mainpeak Pty Ltd’s customer database records. You have the right to access the personal information Mainpeak Pty Ltd holds about you at and to provide any amendments where necessary. If your personally identifiable information changes, you may correct, update or delete it by making the change using our customer account login facility on this website. Should you no longer desire our service, requests to deactivate or remove your records from our database may be submitted using our contact form.
Mainpeak Pty Ltd takes other reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and current. For example, we will only collect personal information that is relevant for its legitimate and intended purposes.
Credit Card Data
Any sensitive payment information entered through our website is encrypted using secure socket layer technology (SSL) and sent directly to our Australian payment gateway (eWAY). Your credit card details are never stored on servers owned or run by Mainpeak Pty Ltd and our staff do not have access to full credit card information at any stage. Our payment gateway provider eWAY is level 1 PCI DSS compliant.
The security of your personal information is important to us. We follow generally accepted industry standards to protect all other personal, non-payment information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we endeavour to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
On occasions you may be sent email newsletters from Mainpeak Pty Ltd to advise of new product launches, upcoming and current sales notifications or general communications related to events and activities. If you wish to opt-out of this type of communication, you may block these communications by clicking an unsubscribe link that is provided at the bottom of each newsletter. You may choose to email Mainpeak Pty Ltd with comments or questions regarding products, Mainpeak Club benefits or our website purchasing services. We use this information to improve our service to you or to respond to your requests. There are times when your message is forwarded as an email to another Mainpeak Pty Ltd support representative who may be better able to help you. Your message will not be passed on, via email or otherwise, to any third party.
Any written request for access to personal information Mainpeak Pty Ltd holds about you or in relation to an enquiry about your privacy should be sent to:
PO Box 333
COTTESLOE WA 6911
Alternatively you can also get in contact with us through our website.