Mainpeak - Australia's Online Adventure Store

Australia's #1 online adventure store. Free delivery for orders over $99*

Questions? Call us on (08) 6103-4544

TERMS AND CONDITIONS:

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set out below and in other pages referred to here, including our Privacy Policy page, Returns and Exchanges page, and Shipping and Delivery page in addition to any other mentioned.  Please read them carefully.  Your use of this site indicates your acceptance of these terms and conditions.  Your placement of an order or submission of a purchase order also indicates your acceptance of these terms and conditions.  These terms and conditions supersede any terms or conditions included by you with any purchase order, whether or not such terms or conditions are agreed to by MAINPEAK PTY LTD (“Mainpeak”, “we”, “us”, “our”).

Mainpeak reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation from Mainpeak does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell even if your payment has been accepted by our payment gateways.  Mainpeak reserves the right at any time after receipt of your order and/or payment to accept or decline your order for any reason.  Mainpeak reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.  All orders placed must obtain at least pre-approval with an acceptable method of payment, as established by our and our financial service providers’ policies.  We may require additional verification or information before accepting any order.  

Order Cancellations

If notified before goods have been despatched, Mainpeak may accommodate order cancellations.  If items have been shipped, Mainpeak reserves the right to refuse order cancellation or charge a cancellation or re-stocking fee should we be able to request the return of the package from our delivery service.

Liability

Mainpeak is not liable for any losses or damages caused by this website or any website linked to or from this website.  We reserve the right to refuse any order without giving reason.  Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.  All received monies will be refunded using the method by which they were received.

Returns, Refunds and Exchanges

Please see the information relating to Returns, Refunds and Exchanges on the Returns & Exchanges page.

Pricing and availability

Prices are subject to change without notice.  For international orders there may be duties, taxes, fees or charges added to your package by the destination country.  You are responsible for these upon delivery and they are not included in your order total.  All payment mechanisms are charged in Australian Dollars (AUD).  

If there is a promotion on a product a promotion price will also be quoted in addition to the normal Mainpeak price.  Any discount percentage shows discount off the normal Mainpeak price to current sale price.

While we try our hardest to ensure our stock levels are correct, occasionally items are unavailable even if the site indicates that they are in-stock.  A refund will be processed for sale items that are out of stock.

Intellectual Property

This site is owned and operated by Mainpeak.  Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as their selection, assembly and arrangement, are the sole property of Mainpeak.

All software used on the site is the sole property of Mainpeak Pty Ltd.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials or images from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Mainpeak’s prior written permission.

All rights not expressly granted herein are reserved.

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Mainpeak has the right to refuse or cancel any orders placed for these products whether or not the order has been confirmed and payment received.

If you have already been charged for the purchase and your order is cancelled, Mainpeak will immediately issue a credit to your payment service for the relevant amount.

Links

This site may contain links to internet sites that are owned and operated by third parties.  Mainpeak is not responsible for the operation of or content located on or through any such site.

Credit Card and PayPal Payments

All orders are subject to pre-authorisation checks to ensure sufficient funds are available and to confirm the validity/security of the payment method.

All credit card and PayPal payments are subject to fraud checks and are assigned a fraud score.  Mainpeak reserves the right to decline or refund an order we suspect to be unauthorised or from an untrusted source.

Promotions

Mainpeak regularly offers a variety of promotions to its customers, including brand, category or product specific discounts, promotional coupon codes and bonus products.  These promotions are valid only for the specified time period for online purchases of merchandise only.

Some coupons can be used for each qualifying order during the promotion period, whereas others may be used one time only.  Please read the conditions for each offer carefully when you receive it.

One time use Promotions must be used in their entirety for a single purchase.  Any amounts not redeemed in the applicable purchase will be forfeited.  Promotions cannot be combined with other promotions unless specifically stated by us.

Promotions do not apply to gift certificates, shipping, duties or other charges or services.

Promotions cannot be applied to previously placed orders.  Price adjustments will not be available to any orders placed before or after the promotion or sale dates.

If merchandise was purchased with, or is a bonus product arising from, a Promotion and is subsequently returned, when Mainpeak issues a credit or refund it will be at the promotional price.  If the Promotion has expired, it cannot then be applied to a replacement or future order.

Promotions are limited to available stock.  We do not allow backorders for promotion items.

Mainpeak, at its sole discretion, may extend or terminate a Promotion at any time.

By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

Customer Group discounts, such as Mainpeak Club and Outdoor Pro discounts, will not be applied to sale, clearance or promotional items unless the sale discount is less than the Customer Group discount.  Please see the relevant Customer Group page for more details

Clearance Items and items purchased at our sidewalk sale days

Clearance items are limited to available stock, and we don't normally accept them for 'change of mind' returns. This policy applies for online purchases as well as any purchases made at our retail store clearance sales like the 'Sidewalk Sale'. Please see the Returns and Exchanges page for more information.

Second hand, ex-hire and 'demo' Returns and Exchanges

Mainpeak will not accept for return or exchange any goods which when sold were second hand, ex-hire, factory seconds or demo stock. These goods are sold without warranty of any kind. Please see the Returns and Exchanges page for more information.

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