Mainpeak - Australia's Online Adventure Store

Australia's #1 online adventure store. Free delivery for orders over $99*

Questions? Call us on (08) 6103-4544

Where is my order?

Tracking the status of your Mainpeak order is easy, you can find all the information you need by logging into your account. Once logged in your order will appear with one of the following statuses.

New Order

Your order has been successfully placed online and is currently waiting on stock allocation. The purchase amount has been deducted from your chosen payment method and you will have received an order confirmation via email. This is the default status for all new orders received. Orders will typically stay in this status for 24 to 48 hours, depending on your chosen shipping method.

Gathering Stock

We are in the process of gathering the stock required to fulfil your order. Stock can be located either in our warehouse facility or at one of our stores and may need to be transferred to the warehouse for confirmation and packing. Orders can typically stay in this status for 12 to 24 hours, depending on where the stock is located.

Ready to Process

Stock has been confirmed and allocated to your order and it is now in the queue for packing and delivery. This order status typically lasts less than a few hours.

Complete

Your order has been finalised and is being packed ready for shipment by one of our warehouse team members. A consignment note has been generated and you should receive an email with tracking details for your package shortly after it enters this status (tracking details can take several hours to activate online). This is the final stage of the normal order process.

On Hold

Your order has been placed on a temporary hold status. There are several reasons that can cause your order to be placed on hold but usually it's due to an available stock discrepancy with a product you have ordered. You will be contacted in the event that your order is placed on hold.

Cancelled

Your order has been cancelled. There are many factors that can cause your order to be cancelled, if you think it may have been cancelled by mistake please call us on (08) 6103-4543 to find out more.

Attempted Delivery (StarTrack / Australia Post)

By default your order requires a signature for delivery.  If several unsuccessful delivery attempts are made our freight provider will leave a notification card and your package will be taken to an Australia Post sorting centre. From here your package will be forwarded to your closest Post Office for your collection. This process may take a couple of days.

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